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Text Messaging Terms and Conditions

Effective date: November 6, 2026

Program Name

Shield Rock Risk Customer Communications, operated by Shield Rock Risk LLC.

Program Description

Customers who opt in may receive text messages concerning requested insurance quotes, appointments, applications, document requests, policy servicing, renewal reminders, and responses to customer inquiries. Messages may be sent using automated technology.

Enrollment and Consent

Participation is voluntary. We send program messages after obtaining consent applicable to the messages being sent. Providing a phone number or accepting these Terms alone does not enroll you in the program.

Consent to receive text messages is not a condition of purchasing insurance or receiving services. You may communicate with us by phone or email instead.

Message Frequency

Messages may be recurring. Message frequency varies based on your requests, policy activity, and service needs.

Message and Data Rates

Message and data rates may apply. Contact your wireless provider for details about your messaging and data plan.

Opt-Out Instructions

Reply STOP to any program text message to unsubscribe. You may receive a final confirmation of your opt-out. After opting out, you will not receive further program messages unless you provide new consent.

Help and Customer Support

Reply HELP for assistance. You may also contact Shield Rock Risk at 602-848-4454 or scott@shieldrockrisk.com.

Privacy

Please review our Privacy Policy for information about how we collect, use, and protect information, including mobile information and messaging consent.

Delivery and Carrier Liability

Delivery depends on your wireless provider and other factors outside our control. Carriers are not liable for delayed or undelivered messages.

Insurance Transactions

Text messages do not by themselves bind, change, renew, or cancel insurance coverage. Contact our agency to complete a coverage request and obtain confirmation through the applicable carrier process.

Changes to These Terms

We may update these Terms by posting a revised version with a new effective date. Material changes to the messaging program may require additional notice or consent.

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  • 1525 S. Higley Rd #104-323,
    Gilbert, AZ 85142
  • 602-848-4454
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  • scott@shieldrockrisk.com
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